Business Intelligence Support
Business Intelligence Support provide the tools and expertise to run a Business Intelligence platform.
These include the following;
- Business As Usual operation of the platform
- Management and closure of support tickets (using an organisation’s ticket solution)
- Help Desk services
- User support
- User training
- Minor enhancements to the analytics solution
Normally support would be on a monthly service charge aligned to a service level agreement. However, these services can be provided on a traditional fixed price fixed duration model or through T&M charging.